Thursday, October 8, 2009

customer access and respond to their needs

It is important to demands and needs of the customers to catch. Sometimes increase their needs or only address to get only ambiguous customers their desire, a product or service. Producers with their marketing departments need to get specific customer needs and then specify the characteristics of the products and services they wish to submit. Today it is not suitable for the manufacturers to create products first and all the possibilities to satisfy the customers.



2. customer is God.



This philosophy should be applied in the company and the best done by all members. It means that all workers, including sales and after sales employees, and suppliers service and dealer network responsible for the quality assurance. Only if all members together do, the quality is successful. The entire company must cooperate for the purpose of ensuring the quality of the teams of quality.



3.-continuous quality improvement by the Deming cycle (PDCA).



Needs and expectations of the customers are always changing and tends to increase. Although well done suitable designs company philosophy "customer is God", methods of market research and good quality product, have no thorough QA implementation. So, companies to do the continuous quality improvement must meet most customers at any time. Companies can the quality of always good way improve by constantly applying of the Deming cycle.



4. producers and distributors should the responsibility for quality assurance.



If a company in the market some products or services, they have the responsibility for the quality of the products they create.



The customer of the previous procedure is 5. following process.



In the area of factories and companies we have thoroughly the above philosophy. If we accept that the following process of customers of the previous procedure, the responsibility in QA seriously. The following process of the customers are suppliers of the following process, they also do their best, the best quality products offer consumers. As a result, products will be made perfect.



QA includes everything from production planning product complete maintenance, repair and remove them. It is therefore very necessary, of course, determine what in each period, the quality of the product during all stages of product life cycle cycle, which ensure that products high efficiency and regularly check what has been done, should be done.

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